FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

A. Please refer to our shipping page which can be found by following this link. Global Shipping


A. If the packaging is badly damaged, photograph it before opening it further and then carefully open the box. Hopefully the model is not damaged as we wrap everything securely. If the model is damaged please send us a photo and then we can let you know what to do. Generally, we ask for the item to be returned. We will then refund you and take out a claim on the postage insurance. In the 23 years we have only had to claim twice for lost models and on both occasions the packages did turn up or get returned to the sender so technically we have never lost a model.

A. We use Royal Mail for all deliveries except for very high-value items being shipped abroad, in which case we will use UPS or DHL.

A. Yes, we will send models pretty much anywhere in the world. Our models have been shipped to New Zealand, South Africa, America, and the Middle East. I don't think there is a continent that we have not shipped to.

Product Information

A. We advise keeping them in their boxes if that is appropriate, and out of direct sunlight as this can bleach the colours. If they are on display we strongly recommend that you invest in a display cabinet to minimise the amount of dust and if you do need to clean then just a dry duster. Do not use any chemicals or polishes.

To keep your items in top condition, we recommend storing them in their boxes when possible and away from direct sunlight, as exposure can cause colors to fade over time. If you prefer to display them, a display cabinet is a great investment to help protect them from dust. For cleaning, a simple dry duster will do the trick—avoid using any chemicals or polishes to prevent damage

A. The short answer is No. We do not sell toys. Nothing we sell constitues a toy in the context of something to play with. Many of the models we sell have small parts and are old. These are collectable items and should not be bought for any other purpose. We take no responsibility for any injury caused by our models.

Q. How do I know what condition the model is in?
A. Its in all our interests for us to provide you the buyer with as much information as possible to enable you to make an informed purchase. We provide many high quality digital photographs for each model to cover all angles. We also provide a fairly detailed written description. We will always send further pictures if requested. 

Payments

A. No - You simply follow the checkout instructions like most other payment gateways. If you do have a Paypal account its just a bit faster.


A. Yes, please make them payable to N. Y. Simpson and send to 29 Tranmere Road, Earlsfield, London, SW18 3QH

General Information


A. If the item is not as described for whatever reason then you can return it at our cost. If you simply want to return it because you no longer want it then it can be returned at your cost as long as it is within three days. Items must be returned in the original packing and received back in the same condition they left us. Once we have the item we will issue a refund less a 10% admin fee to cover our costs for packaging, non-refundable credit card fees, and our time.

A. Yes, this is a service we can provide. However, please note that a fee may apply.

If you want to sell to us, we will assess your items and present you with an offer. This offer will reflect our appraisal but will not be at retail value, as we must account for business costs and profitability.

For valuation purposes, including probate valuations, particularly for larger collections, the process can be time-consuming, requiring careful examination and documentation. In such cases, we apply a valuation fee of 2%, with a minimum charge of £25.

If you require a valuation for probate purposes, we can provide a formal written assessment suitable for legal and estate matters. Please feel free to contact us for further details.